At DutyFreeJet, we provide complimentary global shipping for all purchases to guarantee a hassle-free shopping experience for our clients. After you make a purchase, our team will handle and send out the order in 2-3 business days.
The time for delivery can change depending on where you are, the postal services in your area, and any necessary customs processing. Although we aim to deliver on time, please be aware that delays may occur due to external factors. To find out more about shipping choices and estimated delivery times, check out our Delivery Info page.
Refund Policy
Because of the characteristics of tobacco items, all transactions made on DutyFreeJet are irreversible. We cannot process returns or issue refunds for items that have been purchased. Nonetheless, in case you receive a product that is damaged or incorrect, we aim to rectify the situation.
If this happens, make sure to reach out to our customer service team within a week of receiving your order. Give us information about your order and the problem, and we will organize a refund or replacement if needed.
