At DutyFreeJet, our goal is to ensure that your shopping experience is smooth and convenient. Below you will find all the essential details regarding how we ship and deliver orders.
Options for shipping
All orders receive complimentary shipping worldwide. Your preferred cigarette labels will be shipped to your doorstep without any additional charges, regardless of your location.
Time of Delivery
Normal Delivery: Usually, orders are prepared and sent out in 2-3 business days. The delivery times differ depending on the location.
Europe: 5 to 10 working days.
Delivery in North America takes between 7 and 14 business days.
Asia: Delivery will take 10-15 working days.
Shipping to Australia and Oceania typically takes around 10 to 15 business days.
Different areas: 10 to 20 working days.
Kindly be aware that the delivery schedule can differ because of custom procedures, regional mail services, or external circumstances.
Tracking an order
After your order is sent out, you’ll get an email containing a tracking number and details on how to monitor your package’s location. This enables you to track the shipping progress live.
Customs and responsibilities
Due to our worldwide shipping, customs regulations differ depending on the country. The following points should be noted:
Duty-Free Purchases: Our prices do not include duties, so you will not have to pay extra charges in the majority of countries. Nevertheless, upon arrival, certain countries may enforce customs duties or taxes.
Customer Responsibility: Customers are accountable for any custom charges, duties, or taxes enforced by their local authorities. Before placing an order, make sure to review the regulations concerning importing tobacco into your country.
Guaranteed Delivery
We guarantee that your order will be carefully packaged and shipped securely. If you encounter any problems with your delivery, like lost or damaged packages, please reach out to our customer support within 30 days of the expected delivery date for help.
Packaging that maintains privacy.
We realize the significance of privacy. Orders are shipped in inconspicuous packaging that does not reveal the contents, guaranteeing confidentiality.
